Like You Own the Place : Attitude Matters

Psych Circus

Toolbox YOU are your most important clinical tool

Your attitude and your demeanor greatly impact others’ response to you.

For example:

When you or your kid need to use a restaurant’s bathroom when you’re not a customer,

What do you do?

Do you try to someone to ask permission?

I don’t.

From Clock Diner, Venice FL From Clock Diner, Venice FL

I walk in like I own the place, give the staff friendly nods, a “Hi!” and a smile as I enter, do my business, and leave.

It hasn’t yet failed me since I finally caught on: so often, it’s not about what the answer “should” be.

if you act OK with it, in a friendly gentle way, so do they.

The way you carry yourself, the way you present yourself to others, has tremendous power.

If you project confidence, enthusiasm, friendliness and caring, people notice.

Most of us don’t bother to offer such an appealing…

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The Perfect Day! Part 8

4 pm: Clients wait – don’t say sorry

Israeli scientists suggest a strategy for when clients, colleagues or your boss are impatient. You should tell the waiting person how long they will have to wait. Saying sorry does hardly have any effect.

Researches had participants call a hotline where they were put on hold. One third of the participants had to listen to music. The second third listened to music as well, but it was interrupted three times by an apology. The last third listened to music too and additionally they were told how many people are waiting in front of them. The results show that people who were confronted with apologies lost their patience the quickest – even before the ones just listening to music. The ones that were told how long they still had to wait, endured the longest. The scientist reason it with the fact that the latter had some sense of control over the situation.

The Perfect Day! Part 7

3 pm: In need of some cheering up? Simple tricks that really work

Smiling and thinking of something nice: it can be as ridiculous as that, a British mass experiments shows. The psychologist Richard Wiseman tested 26,000 people.

Wiseman separated the the participants into five groups and had them do simple tasks to tighten their mood for a few minutes over the course of five days. The results show:

  1. The ones who thought about a positive experience of the day before improved their mood by 15 percent.
  2. The ones who thought about things they were thankful for improved their mood by 7 percent.
  3. The ones who just simply smiled for a litte bit improved by 6 percent.
  4. There was less improvement in mood with the ones who thought about the day before in a neutral manner.
  5. The ones that performed random friendly gestures almost didn’t improve at all.

The Perfect Day! Part 6

2 pm: The boss screams – so what?

If you see the boss rumbling through the office, you can calm yourself by knowing what you always thought was true: the ones who scream are hiding a broken ego.

Psychologists of the University of Southern California in Los Angeles asked 90 participants to remember either huge disasters in their career or highly successful situation. Afterwards they were asked to judge mistakes by students with the sound of a horn.

The participants who remembered disastrous situations sounded the horn way louder than the others. In average 71 decibel, compared to 55.

Musical Memories

Why is it, that you love that song you listened too over and over again that one summer years ago? It’s for the same reason you look at the pictures from that very same summer; you want to dive into the emotions you associate with it. A study showed that 70% of people listen to old songs because of the memories and emotions they have attached to it. It’s like going through a musical photo album with your own cinema in your head.


The Perfect Day! Part 5

1 pm: Negotiations – mimik to success

The ones who mirror mimic and other body language of the one opposite to them, will seem more convincing, according to French experiments.

Scientists made 166 students to participate in a role play. They had to sell a fictive product – sometimes with and sometimes without mimicking the other. The ones copying the behaviour of the other were successful in selling their product 67% of the time, the others were only successful to 12.5%.

A similar study of the Duke University in Durham, North Carolina, suggested the same. However, they added that being too much of a copy cat can end up badly.

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